Frequently asked
questions

FAQ

Our concierge service is available by telephone, email, and chat.

The authentication of your Roger Dubuis can be done at our Manufacture only by one of our Master Watchmaker. To know the price of this service, kindly visit your closest authorized retailer or Boutique by clicking [here].

We recommend a complete service on a regular basis. For further detail, kindly consult the “care advice” section of our website by clicking [here] or contact the Concierge Service at +41 22 321 28 28.

You can find information about its functions or how to make small adjustments in the [product manual] section.

To purchase a new strap or bracelet, or to have your strap or bracelet exchanged or cleaned, we invite you to visit your nearest authorized retailer or Boutique.

Your caliber type is engraved on the movement visible at the back of your timepiece. Its structure always starts with RD (e.g: RD820SQ; RD103; RD505SQ; RD821; …)

Roger Dubuis timepieces carry a 2 year guarantee from the date of purchase. By registering on our Website for our guarantee extension, you can benefit from 12 additional months. To consult the guarantee page, please click [here].

All timepieces repaired in our Roger Dubuis autorized network beneficiate from a 12 months repair guarantee on the performed service. By registering on our Website for our guarantee extension, you can benefit from 12 additional months. To consult the guarantee page, please click [here].

Your timepiece is a high-precision instrument and the greatest care has been taken in its design and production. Composed of numerous components, oils, and lubricants, it deserves the greatest attention to ensure that it continues to work perfectly for many years to come.

To know about service process, kindly consult the “services & prices” section of our website by clicking [here].

To know recommended public price in CHF, VAT include, kindly consult the “services & prices” section of our website by clicking [here].

As each service request is considered independently, you will be informed of the estimated repair time once your creation has been physically examined. As a reference, a complete service usualy takes around 8 weeks.

To have your creation serviced, kindly visit your
closest authorized retailer or Boutique by clicking [here], or contact the concierge service at +41 22 321 28 28.

Yes, the polishing is included in the price of our Complete Service. To have the case or bracelet of your timepiece polished independently, we invite you to visit your closest authorized retailer or Boutique. To find your nearest Boutique, please click [here].

Yes, you can personalize your timepiece by engraving either a name, phrase drawing or date. It is subject to your creation technical constraints and space available. We invite you to visit your closest authorized retailer or Boutique. To find your nearest Boutique, please click [here].

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