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    • Should you require information or help, the best way to contact us is via our Client Relations Service on +44 20 7984 1582, from Monday-Friday, 9am - 7pm CET and Saturday, 9am - 5pm CET, where one of our ambassadors will be happy to assist you.

      Alternatively, please use this contact form and we shall endeavour to reply to you as soon as possible. 

    • To become a Roger Dubuis Insider, you may subscribe to our newsletter at the bottom of the page.

    • To unsubscribe from our newsletter, you may use one of the following options: 

      - Click on the unsubscribe link at the bottom of the newsletter that you receive

      - Contact us using the means of your choice by consulting the get in touch page of our website 

      Please note that there may be a delay before your request is taken into account. You may continue to receive our newsletters during the 48 hours following your unsubscription.

    • We encourage you to apply if you are enthusiastic about the Maison ROGER DUBUIS and its legacy.

      You can find out about the positions available on the Careers page of our website or on our LinkedIn page.

      You may create an applicant profile by answering a few questions, and you may also subscribe to an alert corresponding with your search criteria to stay informed as soon as a suitable position is available. 

    • Our designs are available for sale at our boutiques and the boutiques of our authorized retailer network. You may consult the full list complete with opening hours, product selection and contact information using the Find a Boutique feature of our website. 

      ROGER DUBUIS designs are also available for sale online or by telephone with our Customer Relations Department. Feel free to contact us at +44 20 7984 1582, from Monday-Friday, 8am - 6pm and Saturday, 8am - 4pm.

    • The authentication of your Roger Dubuis can be done at our Manufacture only by one of our Master Watchmaker. To know the price of this service, kindly visit your closest authorized retailer or Boutique by clicking [here].

    • We recommend a complete service on a regular basis. For further detail, kindly consult the "care advice" section of our website by clicking [here] or contact the Concierge Service at +41 22 321 28 28.

    • You can find information about its functions or how to make small adjustments in the [product manual] section.

    • To purchase a new strap or bracelet, or to have your strap or bracelet exchanged or cleaned, we invite you to visit your nearest authorized retailer or Boutique.

    • Your caliber type is engraved on the movement visible at the back of your timepiece. Its structure always starts with RD (e.g: RD820SQ; RD103; RD505SQ; RD821; ...)

    • Roger Dubuis timepieces carry a 2 year guarantee from the date of purchase. By registering on our Website for our guarantee extension, you can benefit from 12 additional months. To consult the guarantee page, please click [here].

    • All timepieces repaired in our Roger Dubuis autorized network beneficiate from a 12 months repair guarantee on the performed service. By registering on our Website for our guarantee extension, you can benefit from 12 additional months. To consult the guarantee page, please click [here].

    • Your timepiece is a high-precision instrument and the greatest care has been taken in its design and production. Composed of numerous components, oils, and lubricants, it deserves the greatest attention to ensure that it continues to work perfectly for many years to come.

    • To know about service process, kindly consult the "services & prices" section of our website by clicking [here].

    • To know recommended public price in CHF, VAT include, kindly consult the "services & prices" section of our website by clicking [here].

    • As each service request is considered independently, you will be informed of the estimated repair time once your creation has been physically examined. As a reference, a complete service usualy takes around 8 weeks.

    • To have your creation serviced, kindly visit your closest authorized retailer or Boutique by clicking [here], or contact the concierge service at +41 22 321 28 28.

    • Yes, the polishing is included in the price of our Complete Service. To have the case or bracelet of your timepiece polished independently, we invite you to visit your closest authorized retailer or Boutique. To find your nearest Boutique, please click [here].

    • Yes, you can personalize your timepiece by engraving either a name, phrase drawing or date. It is subject to your creation technical constraints and space available. We invite you to visit your closest authorized retailer or Boutique. To find your nearest Boutique, please click [here].