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Frequently asked questions

How can I contact Roger Dubuis?

Our concierge service is available by telephone, email, and chat.

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How can I have my Roger Dubuis authentified?

The authentication of your Roger Dubuis can be done at our Manufacture only by one of our Master Watchmaker. To know the price of this service, kindly visit your closest authorized retailer or Boutique by clicking [here].

How should I care for my Roger Dubuis?

We recommend a complete service on a regular basis. For further detail, kindly consult the "care advice" section of our website by clicking [here] or contact the Concierge Service at +41 22 321 28 28.

How to handle and adjust my timepiece?

You can find information about its functions or how to make small adjustments in the [product manual] section.

How can I have my strap exchanged or cleaned?

To purchase a new strap or bracelet, or to have your strap or bracelet exchanged or cleaned, we invite you to visit your nearest authorized retailer or Boutique.

How to find the caliber / movement type?

Your caliber type is engraved on the movement visible at the back of your timepiece. Its structure always starts with RD (e.g: RD820SQ; RD103; RD505SQ; RD821; ...)

How long is the guarantee of my timepiece?

Roger Dubuis timepieces carry a 2 year guarantee from the date of purchase. By registering on our Website for our guarantee extension, you can benefit from 12 additional months. To consult the guarantee page, please click [here].

After a service, will my timepiece benefit from a repair guarantee?

All timepieces repaired in our Roger Dubuis autorized network beneficiate from a 12 months repair guarantee on the performed service. By registering on our Website for our guarantee extension, you can benefit from 12 additional months. To consult the guarantee page, please click [here].

Why should I have my timepiece serviced?

Your timepiece is a high-precision instrument and the greatest care has been taken in its design and production. Composed of numerous components, oils, and lubricants, it deserves the greatest attention to ensure that it continues to work perfectly for many years to come.

What will happen after I give my timepiece for service?

To know about service process, kindly consult the "services & prices" section of our website by clicking [here].

How much is a service?

To know recommended public price in CHF, VAT include, kindly consult the "services & prices" section of our website by clicking [here].

How long does it take to have a timepiece serviced?

As each service request is considered independently, you will be informed of the estimated repair time once your creation has been physically examined. As a reference, a complete service usualy takes around 8 weeks.

Where can I have my product serviced?

To have your creation serviced, kindly visit your closest authorized retailer or Boutique by clicking [here], or contact the concierge service at +41 22 321 28 28.

Do you offer a polishing service for timepieces?

Yes, the polishing is included in the price of our Complete Service. To have the case or bracelet of your timepiece polished independently, we invite you to visit your closest authorized retailer or Boutique. To find your nearest Boutique, please click [here].

Do you offer engraving service on my Roger Dubuis?

Yes, you can personalize your timepiece by engraving either a name, phrase drawing or date. It is subject to your creation technical constraints and space available. We invite you to visit your closest authorized retailer or Boutique. To find your nearest Boutique, please click [here].

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Materials

Complication

Color

10K
UNLIMITED
10K
UNLIMITED

About Complication

An automatic timepiece is a mechanical watch set with either an oscillating mass or a micro-rotor which, thanks to the natural wrist movement winds itself mechanically. Therefore, if worn everyday, the timepiece doesn’t need hand winding. 

A manual timepiece is a mechanical watch that needs to be hand-wound to function. The several mouvements have a “power reserve” that determine the length of time the watch is able to function with its full wound capacity. Especially appreciated from specialist of “Haute Horlogerie”.

A tourbillon is an addition to the mechanics of a watch escapement. In a tourbillon the escapement and balance wheel are mounted in a rotating cage, in order to negate the effects of gravity when the timepiece (thus the escapement) is stuck in a certain position. 

A masterpiece from Roger Dubuis. The achievement of 7 years of research and 40 people included in the production process of the watch. A timepiece working with 4 balance sprung and 5 differentials, for an ultimate precision. A watchmaking achievement that looks for the untouched territories of mechanical accuracy. 

The minute repeater is a timepiece that once mechanically pushed, rings the hours, quarters and minutes of the watch. It is an historic complication that is known for the mechanical achievement of making a mechanical timepiece ring. 

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Wherever your are, our dedicated conciergerie team is ready to speak with you, for any questions or for personalized advice.

Roger Dubuis Manufacture

Every Roger Dubuis timepiece is built by hands at the manufacture and headquarters in Geneva, Switzerland. You can reach us there, Monday to Friday 09:00 AM - 5:00 PM, for brochure request, visits, model and general queries.

Manufacture Roger Dubuis
Rue André-De-Garrini 2,
1217 Meyrin,
Genève, Suisse

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